Citizens Advice Rotherham & District (CARD) is looking for an outreach adviser to join our busy and friendly team to provide an effective service for clients that we see predominantly in outreach settings. This is an exciting opportunity to help us meet increasing demand for our advice services in these challenging times.

As an outreach advisor you will be engaging with clients across Rotherham in multiple venues, providing information and advice, breaking down barriers and being proactive in finding them a way forward.
You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings. You will have a commitment to the aims and principles of the Citizens Advice Service.

Training in advice areas will be given to the candidate who can demonstrate a passion for making a difference and the necessary research, customer service and digital skills required for this role. The successful candidate will work mostly in outreach but will also support clients via telephone, video, webchat, email and face to face at our central office in Rotherham.