New fundraising code guidance on online platforms

28th August 2018

The Fundraising Regulator has published a new section of the Code of Fundraising Practice covering online fundraising platforms, and developed guidance for fundraising platforms to help them meet the expected standards of transparency.

Key areas of requirement for online fundraising platforms include:

  • Fees and charges transparency
  • Complaints procedures
  • Refund criteria
  • Fraud prevention
  • Private bank accounts policy

The Fundraising Regulator has also published its annual review, made up of accessible infographics.
The Government committed to ‘review the operation and impact of the Fundraising Regulator’ in the Civil Society Strategy.