Key Responsibilities:

Assist surgeries and other meetings and follow up as appropriate

Attend constituency meetings as appropriate

Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.

Ongoing communication may be required

Draft responses to constituents

Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP

Gather relevant information to assist with resolving cases

Log all cases; monitor progress and ensure all identified actions are taken

Manage and monitor social media enquiries, dealing with cases that do not need to be transferred to a higher level.

Ensure all enquiries are dealt with in a timely manner

Retain records and information confidentially and in line with the Data Protection Act There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally

Assist with arrangements for events, this may include venue research and booking.

Support with MP diary and inbox management

Provide general office administrative support

The ideal candidate will have:

Excellent organisation and administration skills

Strong written and verbal communication skills

Confidence using email and digital calendars, able to identify what needs routine handling or prioritisation.

Strong attention to detail

The ability to work independently and as part of a team

Previous parliamentary or political experience is not essential. Relevant experience may come from public services, the voluntary sector, customer service, executive support or another demanding public-facing environment.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info: http://www.w4mp.org/jobs-listings-events/jobs/members-staff-security-verification-questionnaire/