Could you be the one to join Age UK Rotherham’s Information & Advice Team?

Our team provide a vital service available to older people and anyone seeking advice to support an older person in need. Our team of trained Advisers are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.

Many older people are concerned about the cost of rising energy bills, poor housing, accessibility to health and social care services. This is where our Information and Advice Advisers play a vital role in raising awareness and empowering older people to access the support they need, and to understand their statutory rights. Due to the growing demand we are recruiting for Information and Advice Service Advisers to join this friendly and supportive team.

The successful post holder will provide information and advice to/for older people relating to benefits, conduct benefits entitlement checks, complete benefit application forms, and support older people with their claims. In doing so you will be utilising your experience and excellent communication skills to provide a vital service to older people across the UK and provide accurate, often complex information in a clear and empathic way, offering advice in person, over the phone and by email.

In this role you will receive specialist training through Age UK based on the current legislation relevant to older people’s rights and welfare, enabling you to offer an in-depth advice service to phone and email enquirers from across England. You will help them to understand and implement their legislative rights in areas such as community care, housing, income and benefits and many other issues related to later life.

We are looking for someone who is passionate about helping people, with a good understanding of older people and the challenges that can arise in later life.

We are an independent local charity, affiliated to the Age UK network, working with and for older people across Rotherham. Our work focuses around what local older people say matters most to them:

§ being less lonely

§ staying independent

§ being and feeling safe

§ maintaining physical, mental and social health

§ being connected within communities

This role offers hybrid working between home and our offices (a robust home broadband connection is essential). You will need to live within an easily commutable distance of the office either by car or public transport. During the probation and training period you will be required to come into the office 2 days a week. Many cases will require Home Visits and you will need a clean driving license and regular access to a car with relevant insurance.

Please refer to the Job Description and Person Specification for further details.

We will prioritise candidates with experience of supporting people to apply for welfare and later life benefits, but we will provide Age UK training and support as part of induction.

Please complete the application form and return it to Age UK Rotherham at your earliest convenience.

Note: We hope to fill this vacancy as soon as we can and will be reviewing applications regularly to identify strong candidates and invite them for interview. The vacancy will close when we have made an appointment.

Applications by email preferred, send to: iain.cloke@ageukrotherham.org

or by post if necessary, addressed to:
Iain Cloke
Age UK Rotherham
Galax Business Centre
Eastwood Trading Estate
Fitzwilliam Road
Rotherham S65 1SL

If you are interested and would like an informal chat about the role, please contact Iain Cloke on the email above or call 07585 225832.

If Iain is unavailable you can also contact Colette Darmola at colette.darmola@ageukrotherham.org