As a Reception and Membership Assistant, you will play a vital role in front of house as you will be the first point of contact for Base71 Youth Zone members and any other visitors and guests to the Youth Zone.

You will oversee the busy reception area, ensuring young people enter sessions smoothly and their attendance and payments are accurately recorded.

You will also be responsible for processing new members, directing phone calls and enquiries, maintaining the membership database efficiently and carrying out regular communications.

Key Responsibilities:

Work with our Business Support Officer to create and implement reception processes and protocols ahead of opening.
Support growing the Youth Zone Membership, and supporting new members to sign up.
Take ownership of the reception area and work with other staff and service leads to ensure the most efficient and effective customer service and reception duty.
Ensure that any administration and paperwork is up to date and completed by the end of each session.
Deal with telephone enquiries, take and relay messages, screen and direct calls.
Support the smooth running of the Youth Zone sessions as required.