About the Role
Supporting Tenants works with young people who are either moving into their own homes, or who are currently at risk of becoming homeless, due to the fact they are struggling to manage their current tenancies.

As Team Leader, you will provide day-to-day leadership to a team of Tenancy Support Workers, and support the Manager in overseeing the effective running and contract delivery of a city-wide floating support service.  This involves having day-to-day responsibility for the coordination of the work of the tenancy support workers, holding regular case management one-to-ones, promoting professional development, managing workload and supporting the manager with ensuring that the team’s key performance targets are met.

The role also involves supporting with managing referrals, risk and safeguarding across the service, maintaining positive relationships with external stakeholders, key statutory services and the young people in support.  You will play a key role in identifying gaps and improvements in provision, ensuring that the service remains flexible with meeting the needs of those at risk of homelessness.

Key Accountabilities
- To deputise for the Service Manager when required.
- To assist the Service Manager in individual appraisals and hold regular case management one-to ones, team meetings and away days, which will include support workers and other relevant staff.
- Contribute towards service planning by, offering innovative and creative thinking and ensuring that the team understand the key performance targets and how they will be achieved.
- To work alongside the service manager to oversee referrals into the service, managing waiting lists to ensure fair access and acceptance, ensuring young people are offered support as soon as possible.
- Ensure that young people move on from the service is managed effectively and ensuring all reasonable steps are taken to promote engagement.
- To oversee the co-ordination, planning and delivery of accredited Life-skills training by support workers as part of the support process and promote the independence of young people.
- To encourage the wider implementation of consultation across the project promoting the inclusion of young people at all levels of service delivery.
- Ensure that all Safeguarding issues are reported appropriately and promptly in line with Roundabout’s relevant Safeguarding procedures and incident reporting.
- To encourage all staff to operate in accordance with Health and Safety legislation and they adopt safe working practices in line with Roundabout’s Policies and Procedures and report any concerns to the service manager.

Other Duties
- Undertake appropriate training and professional development activities and participate in Roundabout’s supervision and appraisal process.
- Liaise with other agencies to promote the work of Roundabout, facilitate access to the services offered and maintain Roundabout’s reputation.
- Ensure that the written policies and procedures of Roundabout are implemented fully and effectively.
- To cover for staff sickness, including supporting young people if necessary.
- Demonstrate a commitment to diversity and inclusion.
- Participate in the manger’s on-call rota.
- Participate in fundraising events and promote Roundabout externally as required.
- Undertake other duties and responsibilities commensurate with the post.

Person Specification
- Direct experience of working with people with complex needs in a housing related support environment.
- A clear understanding of resettlement and homeless prevention and an awareness of the support staff will need to provide to young people to maintain their own tenancies.
- Working knowledge of housing and other legislation & issues affecting young people living in their own tenancies.
- A demonstrable understanding of Safeguarding reporting and appropriate practices with children and vulnerable adults.
- A working practice of applying strength-based approach and trauma informed care to support vulnerable service users with complex needs.  
- Experience of overseeing and supporting staff involved in assessments, support planning and review processes. 
- A proven ability to motivate and lead a team, creating a positive working culture.
- Direct experience of diffusing conflict and supporting others with managing a service user’s challenging behaviour.

Personal Attributes
- An ability to time manage and prioritise workload and set deadlines and prioritise yours and the team’s workload.
- Have excellent interpersonal skills and tailor communication skills to a wide organisation.
- An ability to be flexible and adaptable to changing service needs.
- Believing in and supporting staff to enable young people to achieve their goals and aspiration.
- To demonstrate a calm and solution focussed approach in all aspects of your work with young people and colleagues.
- Have a professional approach and willingness to commit and contribute to Roundabout’s vision, values and objectives.

Interview Date: Friday 18 December 2026