Main Duties
• Provide general administrative support to the organisation and management team
• Answer telephone calls, and general enquiries in a professional manner
• Maintain confidential information
• Schedule meetings, appointments, and prepare relevant documents
• Assist with and updating databases
• Work collaboratively with staff, volunteers, and external partners
• Carry out administrative duties as required

Skills / Experience Required
• Previous administration, office, or customer service experience desirable
• Good organisational skills
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Competent in Microsoft Word, Outlook, and Excel
• Friendly, approachable, and professional manner

Person Specification
Essential
• Reliable, organised, and motivated individual
• Good interpersonal skills and communication skills
• Ability to prioritise workload and meet deadlines
• Professional attitude with a willingness to learn
• Basic IT skills and administrative skills
• Commitment to supporting the values and aims of the organisation
1. Ability to maintain confidentiality at all times

2. Desirable
• Previous experience in an administrative role
• Knowledge of office procedures and record keeping
• Understanding of the voluntary/community sector