Purpose
An exciting opportunity has arisen for a Service Support to join our friendly and well established Operational team. The aim of the role is;

To assist the Care Co-ordinator in their day-2-day duties, ensuring a smooth and high quality service is delivered to the carers, their families and people with care needs, in line with the aims, policies and standards of the organisation.

The post will require fulfilling person centred care plans, rostering, administration, supervisory and staff/client liaison duties.

To support the entire client journey from referral to service end.

In the absence of the Care co-ordinator the Service Support will temporarily cover all duties required by the Care Co-ordinator.

Values

Ø Caring

Ø Teamwork

Ø Resourceful

Ø Respectful

Ø Collaborative

General Responsibilities

· To identify available and appropriate care staff in accordance with our personalised service and roster effectively and efficiently to ensure delivery of high quality services.

· To update and implement personal care plans, and ensure the smooth running and effectiveness of the care package.

· Participate in the “on call” rota

· Visit clients in their own homes to undertake service reviews

· Supervise and observe Care Support Workers working with clients, providing witness statements to support the attainment of Diplomas.

· Conduct at least 2 supervisions for each care support worker (CSW) under line management of the designated Care Co-ordinator per year.

· To organise and monitor the Care Co-ordinator’s diary.

· To accept referrals in line with Service Level Agreements and Crossroads Care policies and procedures.

· To communication with clients and staff as required.

· To organise and allocate regular weekly schedules for SWs in geographical region.

· To organise and allocate cover work for CSWs in geographical region

· To plan and schedule annual leave for CSWs.

· To monitor, manage and process the unallocated visits for geographical region.

· To match care staff to clients to provide person centred services.

· To email timesheets to care staff each week.

· To communicate any changes to care to staff and clients.

· To preserve and ensure client continuity for CSWs.

We offer …

· Full induction and training (paid)

· Generous annual leave entitlement

· Pension contribution

· Westfield Health scheme

Who we are….

Crossroads Care is Britain’s leading provider of support for carers and the people they care for. We work with over 35,000 individuals and their families, helping carers to make a life of their own outside caring. We provide the special quality of care that gives them the peace of mind to let someone else step into their shoes.

We are an equal opportunities employer.

Please email info@crossroadsrotherham.co.uk or call 01709 360272 for an application form.