• Provide exceptional customer service to all visitors, colleagues and special guests.
• Creating Front of House eye-catching food and shop product displays that draw customers in and look appetising/enticing to visitors.
• Day-to-day operations, including food and retail preparation, stock handling, deliveries, storage, assembly and ordering.
• Working Front of House - operating the till/EPOS systems, taking/fulfilling orders, handling cash and card transactions accurately.
• Maintain a safe, clean, attractive and welcoming environment that provides an excellent customer journey and displays products and services at their best.
• Undertake set up, preparations (food/beverage/products), service delivery including cooking and food preparation and then clean/close-down duties each day.
• Operate coffee machines/espresso equipment and barista tasks.
• Undertake orders fulfilment, including online order packing of retail products
• Comply with procedures, policies and regulations around Health & Safety, Food Hygiene, Allergens and COSHH, supporting with daily checklists and records.
• Maintain strong, positive customer relationships and monitor customer feedback.
• Advise visitors on products, promotions and gift items.
• Deliver hospitality services for events.
• Proudly representing Grimm & Co, embodying our positive brand image.
• Convey the message that every transaction supports our charity.
• Maintain a positive, welcoming presence on the shop floor and café counters.
• Report hygiene or safety issues promptly.
• Support colleagues (including volunteers) across café, event and retail tasks, including familiarising people with activities, covering breaks and event support.
• Aim to achieve targets set by the Visitor Hospitality Team Leader and the Visitor Experience Manager.
• Undertake fundraising activities, as appropriate, to support the sustainability of the charity.
• Support the Visitor Hospitality Team Leader and the Visitor Experience manager and the wider team, as and when required, with any other reasonable duties in the successful delivery of the charity’s aims and objectives.